Reference

Open big4d Legal Terms

This page explains the legal terms that govern your account, how we hold your data, and how we handle access checks.

Account termsData useCookiesLocal law
big4d Open big4d Legal Terms
CONTACT PATHS

Switch to Support When Needed

When you need a policy decision, we keep three contact paths open: live chat inside the account, email, and the form in your profile.

Live chat Open chat from the footer or your account menu, then send the registered email…
Email Write from the address linked to your account when you need a correction, a…
Account form Use the form inside your profile if you want one request tied to one…
DATA HANDLING

Browse How We Protect Records

We keep policy work practical: the data we store is the data we need, and the rest stays out of the flow.

Data use

We collect account details, device signals and payment references only to run the account, answer requests and reconcile wallet actions.

Cookies

Cookies keep you signed in on mobile and desktop, remember language choices and reduce repeated logins.

Account security

We watch for new-device logins, mismatched contact details and unusual request patterns.

Retention

We keep active records only as long as needed for account handling, dispute checks and local legal duties.

Request changes

If you want a correction or deletion step, send the request from the address or number on file.

Contact path

Use live chat, email or the in-account form. Each path reaches the same policy team, so you do not need…

Browse Common Legal Questions at big4d

The questions below focus on account data, contact steps, access checks and how we handle requests. Each answer points you to the same record we use inside the account, so you know what we can change and what may depend on local law. If your case needs extra proof, we will ask for the registered email or phone number before moving forward.

We keep the details needed to run your account: name or nickname on file, contact data, device signals, and wallet references linked to DANA, OVO, GoPay or QRIS. We do not keep extra data just because it was available.

Yes. Send the request from the registered email or phone number, tell us what must change, and we will compare it with the account record before updating anything. That keeps the change tied to the right profile.

Cookies remember your sign-in state, language choice and some session settings across mobile and desktop. If you clear them, the next visit may ask you to sign in again and set your preferences once more.

We keep active records only as long as we need them for account handling, dispute checks and any duty that local law requires. After that, we remove or archive what no longer belongs in active use.

Use live chat, email, or the form inside your account. Add the registered email or phone number plus the request details so we can match it to the correct record and reply on the same channel.

Yes. The legal page opens on both, and the same record follows your account across devices. If access or eligibility is discussed, it depends on local law or where local law permits.